Credit One Bank has reached a $14 million class action settlement following serious allegations of unauthorized robocalls and unfair billing practices.
This legal action affects customers who interacted with the bank between 2014 and 2019, and many could be eligible for payouts of up to $1,000 depending on the nature of their claim.
Although Credit One denies any wrongdoing, the company chose to settle to avoid continued litigation and reputational damage.
For affected consumers, this is a chance to receive financial compensation and hold the bank accountable for questionable practices.
What Is the Lawsuit About?
The settlement stems from two primary accusations:
- Robocalls Without Consent
Customers claim they were bombarded with automated calls and texts from Credit One without prior approval, violating the Telephone Consumer Protection Act (TCPA). - Unfair Billing Practices
Allegations include hidden fees, unexpected interest rate increases, and poor customer service, all of which impacted users’ trust and financial stability.
While Credit One has not admitted to any legal violations, the $14 million settlement is a resolution aimed at compensating impacted customers and closing the case.
Who Is Eligible for a Settlement Payout?
You may be eligible to file a claim if any of the following apply:
- You received robocalls or texts from Credit One between 2014 and 2019 without providing prior consent.
- You held a Credit One account during that period and experienced billing issues, such as hidden fees or unauthorized interest rate hikes.
Even if you are no longer a Credit One customer, you can still qualify if the misconduct occurred within the eligible timeframe.
Estimated Compensation Amounts
The $14 million settlement fund will be distributed among approved claimants after deducting legal fees and administrative costs. Payouts will vary based on the claim type, documentation, and the number of claimants.
Payout Breakdown
| Claim Type | Estimated Payment |
|---|---|
| Robocall Recipients | £100 – £300 |
| Unfair Billing Practice Victims | £150 – £1,000 |
Factors Influencing Payouts:
- Severity of the issue
- Supporting documents provided (call logs, billing statements, etc.)
- Internal verification from Credit One records
- Number of valid claims filed
How to File a Claim
To receive your payment, follow these steps:
- Visit the official settlement website (details provided in court communications)
- Submit your claim form online, or request a paper copy
- Attach supporting documentation, if available
- Choose your preferred payment method (direct deposit or mailed check)
- File before the deadline (not yet announced)
As of June 24, 2025, no official payment distribution date has been confirmed. Payouts will occur after the final court approval and claims processing period.
Why This Matters for Consumers
Credit One Bank is one of the leading subprime credit card issuers in the U.K. and U.S., often targeting individuals with low credit scores. For years, customers have reported confusing billing structures, surprise charges, and limited customer support.
This settlement represents:
- A financial recovery opportunity for affected individuals
- A warning to financial institutions about accountability and transparency
- A step toward rebuilding consumer trust in the credit card sector
The Credit One Bank Settlement 2025 provides a real opportunity for thousands of affected customers to claim up to £1,000.
If you were impacted by robocalls or unfair billing practices between 2014 and 2019, it’s important to review your eligibility, gather documentation, and file your claim before the deadline.
This case is not just about money—it’s a reminder that corporate practices must be fair and legal, and that consumers have a voice through the legal system.
FAQs
What is the Credit One Bank Settlement 2025 about?
The settlement resolves claims of unauthorized robocalls and unfair billing, with up to £1,000 in compensation per claimant.
Who qualifies for a payout?
You’re eligible if you received robocalls from Credit One or had an account with hidden fees or billing issues between 2014 and 2019.
How much can I receive from the settlement?
Approved claimants may receive between £100 and £1,000, depending on the claim type, documentation, and total claims submitted.